Support

Something not working

The checker will not accept my page source. The most common cause is copying the rendered page rather than the source. Right-click and choose View page source, then select all and copy. The checker page has a device picker with the exact steps for Windows, Mac, Android and iPhone.

The checker gave a very low score and I think it is wrong. Possible, and we want to know. Every check and its weight is published in the methodology. Tell us which check you disagree with and why, and if you are right we will change the rubric and say so in the changelog.

A tool in the directory is described incorrectly. Tell us. Vendors are welcome to write in directly. We correct things without argument and without requiring anything in return.

Your report

When does it arrive? By email: the Review within 5 business days of payment, the Roadmap within 10. The clock starts when payment is through. If you listed extra websites or services, we confirm those first.

It has not arrived. Check your spam folder for an email from aivisibilitytoolkit.com. Still nothing? Send us the website address you ordered for through our contact form.

We emailed you about a sitemap. That means we could not find one. Reply with the three or four pages that matter most and we will crawl those. It usually adds a few hours, not days.

Do you make the changes for me? Not by default. The Review and Roadmap tell you what to change and where; your team, agency or developer can work straight from them. If you would rather we did it, we can implement the changes as a separately quoted job, and we only access your website for that work.

Something in the report looks wrong for my website. Reply to the report email and quote the section. We will correct it and resend. If the whole thing is off, we refund.

Billing

Refunds. Full refund if the report has not been delivered, or if we could not crawl your website. After delivery, still a refund if the report is wrong or unusable.

Payment is by a secure Square link we email you. Card details are handled by Square and never reach us.

Tax invoices come from Virtual Planet Pty Ltd (ABN 79 694 149 589). Australian customers pay GST; overseas customers usually do not. If you need an invoice addressed differently, tell us.

Discount and coupon codes are case-sensitive, and some are limited to a number of uses or have an expiry. Enter them on the order form, not at the payment step.

Privacy and data

The free checker never sends your page anywhere. It runs entirely in your browser. We do not see it, store it, or log it.

Your Review does fetch your pages, because we have to read them. We only fetch pages a normal visitor could reach. We do not store your page content after the report is generated.

Full detail in the privacy policy.

Still stuck

Ask us through the contact form.

Include the website address and, if it is about an order, the email you ordered with. Response is usually within two business days AEST, often the same day.

Our service commitments set out response times, refunds and how to complain if we fall short.

We are a small operation in Sydney, so there is no phone line and no live chat — but there is also no ticket system and no bot. You get a person.

Common questions

My report has not arrived. What now?

Reports are emailed: the Review within 5 business days of payment, the Roadmap within 10. Check your spam folder first. If it is still not there, send us the website address you ordered for through our contact form.

The checker says my page source is invalid.

You have probably copied the rendered page rather than the source. Use View page source, not Select all on the page itself. The device picker on the checker page gives the exact steps for your device.

Can I get a refund?

Yes. If the report has not been delivered, or we could not crawl your website, we refund in full, no questions. After delivery we will still refund if the report is wrong or unusable — tell us what is wrong and we will either fix it or refund it.

I have a discount or coupon code and it is not working.

Codes are case-sensitive and some are limited to a set number of uses or expire. Paste it into the discount field on the purchase form rather than at the payment step. If it still fails, email us the code and we will check it.

Can you remove my website from your examples?

There are no real customer websites in our examples — every business shown is fictional. If you believe something on this site refers to yours, email us and we will change it the same day.